Shipping policy
Shipping Policy
1. Shipping Coverage
We currently ship within Singapore only.
We do not ship to PO Boxes.
2. Shipping Method
All orders are fulfilled via ShopeeExpress standard delivery.
We do not offer express or same-day shipping.
3. Processing Time
Orders are typically processed within 1-3 business day after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
4. Estimated Delivery Time
Estimated delivery timeframe is 2–3 working days.
However, depending on courier capacity, peak seasons, or unforeseen circumstances, delivery may take up to 5–6 working days.
Delivery timelines are estimates only and are not guaranteed.
5. Shipping Fees
- Free shipping is available for orders above SGD 90.
- For orders below SGD 90, shipping fees will be calculated at checkout.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If incorrect or incomplete information is provided and the parcel is returned to us, the customer will be responsible for any reshipping fees.
7. Delivery Confirmation & Risk of Loss
All parcels are shipped without signature requirement.
ShopeeExpress may provide delivery confirmation records, including photographic proof of delivery where applicable.
Once the courier marks the parcel as “Delivered” based on their system records, delivery is considered completed.
We rely on the courier’s official tracking and delivery confirmation records as final proof of fulfilment.
8. Lost, Stolen or Missing Parcels
If tracking shows “Delivered” but the parcel is not located, customers are advised to:
- Check with household members
- Check with building management or security
- Check designated parcel drop-off areas
We will seek confirmation from ShopeeExpress and rely on their official delivery confirmation. Once marked as delivered, we are not liable for lost or stolen parcels.
If a parcel is lost in transit (not marked delivered), we will wait for the courier’s investigation outcome before determining next steps.
9. Shipping Delays
We are not responsible for delays caused by:
- Courier operational issues
- Peak season congestion
- Public holidays
- Weather conditions
- Events beyond our reasonable control
We commit to reasonable efforts to ensure timely fulfilment but do not guarantee specific delivery dates.
10. Limitation of Liability
To the maximum extent permitted by law, our liability for shipping-related claims shall not exceed the value of the product purchased.
11. Contact Us
If you have any questions regarding your shipment, please contact us with your order number for assistance.